If your iPhone won't turn on or is frozen!
If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.
If your screen is black or frozen
Follow the steps for your device.
On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone.
- You might need to charge for up to an hour.
- If your phone still doesn't turn on, contact Apple Support.
On your iPhone 7 or iPhone 7 Plus
On your iPhone 6s and earlier, including iPhone SE (1st generation)
If your iPhone turns on but gets stuck during start up
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