Self-Service | CET Management Solution LLC | United States

What is self-service support?

Self-service support is a type of electronic support channel that allow users to find relative information as it pertains to their search parameters to gather information or answers through a mixture of customer-initiated interaction by enabling customers to service themselves with access to electronic records, chat, emails, knowledge bases and community boards.  It empowers users to seek and find the right resources to solve low-level or high-level support issues daily without any internal or external assistance.